This Privacy Policy explains how DiamondOnyx Hospitality Inc. ("DiamondOnyx", "we", "us") collects, uses and protects your personal information when you use this website or contact us. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL) and, where it applies to you, Quebec's Law 25.
Information we collect
We only collect the information you choose to give us. When you complete a booking or enquiry form, this includes your name, email address, telephone number, the type of enquiry, your preferred dates and any message you send. We may also keep a record of our correspondence with you.
Why we collect it and our lawful purpose
We use your information to respond to your enquiry, to confirm and manage your booking, to provide the services you request and to answer your questions. We collect information directly from you and only for these purposes. We ask for your consent before using your information for anything else.
Email and marketing consent (CASL)
We will only send you marketing emails if you have given your express consent, for example by ticking the newsletter box on our form. Every marketing email includes a clear way to unsubscribe, and you can withdraw your consent at any time by contacting us.
Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us operate our hotel and website, such as our reservation and email providers, and only so they can perform services on our behalf. Some of these providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country. We take reasonable steps to ensure your information remains protected.
Keeping your information safe
We use appropriate physical, organisational and technical safeguards to protect your personal information against loss, theft and unauthorised access. We keep your information only for as long as needed to fulfil the purposes described above or as required by law.
Breach notification
If a privacy breach occurs that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law, and we will keep records of any such breach.
Your rights
You have the right to ask what personal information we hold about you, to request access to it, and to ask us to correct anything that is inaccurate or incomplete. If you are a resident of Quebec, you may also request the deletion of your information and, where applicable, ask to receive it in a structured, commonly used format. To make a request, please contact us using the details below.
Contact and complaints
Our Privacy Officer can be reached at [email protected] or by writing to DiamondOnyx, 6045 Stanley Avenue, Niagara Falls, ON L2G 3Y3. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. This policy was last updated in July 2026.